Who we are
The Hideaway is operated by Izzy Walton in the Chilterns, Buckinghamshire. For questions about this notice or your personal information, email hello@thehideawaychilterns.com. Our retreat is on private family land, so the exact visiting address is shared with guests after a booking is confirmed.
Information we use
When you email us, we receive your name, email address and whatever you choose to tell us about your enquiry. If you make a booking, we may receive contact, booking and payment-status details needed to arrange your visit. If you agree to share a testimonial, we may display your words and agreed attribution.
The website does not have an enquiry form. Please avoid sending detailed health information in a first email. If we need information about health or accessibility to help plan a visit safely, we will explain why we need it and how it will be used.
Like most websites, our hosting and security services process technical information such as IP address, browser type, request time and pages requested to deliver the site and protect it from misuse.
Why we use it
We use enquiry details to reply and discuss a possible visit. Our lawful basis is our legitimate interest in responding to genuine enquiries, or taking steps you request before a booking. We use booking details to arrange and provide the visit under our contract with you. We keep records where required for legal and accounting obligations.
We use technical information to operate and secure the website under our legitimate interest in keeping it available and safe. If you have asked to hear about future events, we use your contact details for those updates on the basis of your consent; you can ask us to stop at any time. We publish a testimonial only with the guest’s permission.
Bookings and other websites
Some stays link to Bookwhen. When you continue there, Bookwhen collects booking information on its own service and provides us with the details needed to manage your visit. Please read Bookwhen’s privacy policy for how it handles information on its platform.
Our Instagram links open a separate Meta service. Its own privacy terms apply there. An “Enquire here” link opens your email app; no message is sent to us until you choose to send it.
Who may receive information
We use service providers for website hosting and security, email and booking administration. They may process information for us only as needed to provide those services. We do not sell personal information.
Some providers may process information outside the UK. If you would like details about a particular provider or the safeguards relevant to your information, please contact us.
How long we keep it
We keep enquiry messages while we are dealing with your question or arranging a visit, then only as long as needed for relevant follow-up or a dispute. Booking and financial records are kept for applicable legal and accounting requirements. Information shared for a particular visit is reviewed against the need to manage that visit and any related safety follow-up.
If we use a testimonial, we keep it while it remains published or until you ask us to review or remove it. You can contact us about information we hold at any time.
Your rights and choices
You may have rights to access, correct, erase or restrict use of your personal information, and to object to certain uses of it. Where we rely on consent, you can withdraw it at any time. These rights depend on the circumstances and are not always absolute. Email hello@thehideawaychilterns.com and we will respond to your request.
If you are unhappy with how we handle your information, please contact us first. You can also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.
Changes to this notice
We will update this page if the way we use personal information changes. This notice was last updated on 23 September 2026.